Hi Latifa, Our company (1) (offer) a telephone training course next week and I(2) (take) part in it. I think it (3) (be) very interesting. I hope I (learn) more about customer service in this course. It is not always easy to talk to customers on the phone. But I think at the end I (5) (be) able to help customers with different problems. We (6) (have) the training here at the (tell) you company, so I (7) (not be) at my desk on Tuesday. I (8) all about it at lunch on Wednesday. See you then. Best, Jan

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